Working at the reception desk is the gateway to the company’s everyday life. It’s where the first contact is made—with visitors and colleagues alike—so it’s essential that everything runs smoothly and without a hitch. Our team consists of three experienced and reliable colleagues who ensure not only the organization and smooth operation of the reception but also a friendly atmosphere and professional approach.
How would you describe a typical day at the reception?
No two days at reception are the same, but one thing is for sure – there’s never a dull moment. The receptionist is the “first stop” for everyone who enters the company – whether it’s a guest, a new colleague, or a courier. The day begins with preparing meeting rooms, checking what’s planned for the day, welcoming the first visitors, and ensuring they feel comfortable. Throughout the day, there is a wide variety of tasks:
operating the telephone switchboard and forwarding calls,
handling emails, incoming and outgoing mail, invoices, scanning documents, archiving,
managing lunch orders for employees and guests,
booking company cars, recording trips, and communicating with drivers,
assisting with company events, ordering marketing materials,
preparing for and actively participating in trade fairs,
organizing business trips (accommodation, car rental, flights, visas, etc.),
managing and issuing workwear,
communicating with colleagues across the company and handling small operational tasks.
The reception truly is the information and coordination hub of the company, where something is always going on.
What skills do you consider most important for a receptionist?
A receptionist should above all be kind, welcoming, and communicative—after all, they create the first impression of the company. Good organizational skills are also essential, as they manage many tasks at once and need to prioritize effectively. Attention to detail and reliability are key—since the receptionist handles documents, orders, and sensitive information, discretion, loyalty, and professionalism are a must.
Flexibility and the ability to react quickly when something unexpected happens are also important. And since technology is a daily part of the job, it’s helpful to be comfortable with computers, email, and internal systems. A good command of a foreign language (especially English) is necessary, as receptionists often interact with international guests. A driving license is also useful when arranging transportation or accompanying guests.
How do your responsibilities as an Office Manager differ from a receptionist’s work?
Markéta, Office Manager
As the Office Manager, I not only perform regular reception duties but also take responsibility for the administrative and operational background of the reception. While the receptionist often follows instructions and focuses on day-to-day operations (as mentioned above), my role is to ensure everything runs smoothly, efficiently, and professionally.
I lead the team of receptionists and drivers, oversee operational costs and purchases, communicate with suppliers and seek cost-effective solutions. I organize business trips, handle unusual situations, and manage the vehicle fleet (vehicle registration, insurance, and claims). I actively participate in planning and organizing company events and trade fairs and often collaborate across departments—especially with Marketing, HR, and Sales.
In short – I’m not just at the front desk, but also behind the scenes of everything. I need to stay informed, be well-organized, independent, able to manage stress, and—most importantly—a support for both the team and the management. It’s a diverse job, sometimes quite fast-paced, but that’s exactly what I enjoy about it. And if I’m not running around the company, I’m also here to share a laugh with everyone.
How has the company and its environment changed since you started working here?
Veronika, Receptionist
Since I started working at the company, several major changes have taken place. One of the most noticeable is the growth in the number of employees – the team has expanded significantly, bringing in new ideas and greater diversity. This growth led to an expansion of the company’s facilities – a new building was constructed, offering a more modern and spacious working environment. I see these changes as proof that the company is evolving and moving forward, and I’m happy to be part of that journey.
What surprised or impressed you the most during your first year in the company?
Lucie, Receptionist
What surprised me most was how diverse the work at reception is. It’s not just about answering phones and welcoming guests – every day brings something new. I enjoy the communication with people, both colleagues and visitors. I also like that the company is always organizing something – we go to trade fairs and events, so the job never feels routine.
