Quality Management

Quality Management

The dominant principle of the quality and environmental management of the companies of Ray Service group is best customer satisfaction by providing products and services of the highest quality.

Ray Service empowers and obliges all employees to implement this principle through the following directions:

  • Make the customer experience with the Ray Service group the best in the industry.
  • Understand the customer’s needs and provide products that will satisfy those needs.
  • Integrate the principles into all processes and decision-making practice.
  • Continue to improve the efficiency of the systems, processes and products to increase their value for customers, shareholders and employees.
  • Introduce high quality requirements and convince suppliers, partners and cooperators to follow them.
  • Maintain the quality management system in accordance with common sense and standards.
  • Follow the relevant statutory requirements.
  • Exercise all activities with respect to the environment.
Parts Per Milion
532
Current status for September 2017 This is the value for the last 24 months, i.e., the calculation of PPM values for the month of September 2017 is made using those of the period from September 2015 to August 2017.

Method of calculation of PPM:

Number of product
complaints submitted by the client
PPM = ------------------------------ × 1 000 000
Total number
of products supplied
On-Time Delivery
92 %
Actual status for September 2017 This is the value for the current year, i.e., at the beginning of each year, we start to calculate a new OTD value.

Method of calculation of OTD:

Number of delivered items
on the confirmed date
OTD = ------------------------------ × 100%
Total number
of delivered items
Global Coverage
Ray Service, a.s.
Czech Republic